Privacy Notice

Effective Date: June 2026

At Elleowenadi, operated by HONG KONG TRIUMSON LIMITED, protecting your personal information and maintaining customer trust are fundamental parts of our business. This Privacy Notice explains how we collect, use, store, and protect information when you visit our website, purchase our home fragrance products, or communicate with our customer support team. Our collections, including Nature's Whisper Collection, Sculptural Candle Collection, and Quiet Moments Collection, are created to enhance personal spaces with thoughtful fragrance experiences. We are committed to handling your information responsibly while providing a secure and reliable shopping environment.

1. Information We Collect

To provide efficient order fulfillment and personalized customer service, Elleowenadi may collect the following categories of information:

Customer Information: When you place an order, create an account, or contact our support team, we may collect:

  • Full name
  • Email address
  • Shipping address
  • Billing information
  • Telephone number

This information allows us to process purchases, arrange delivery, and provide customer assistance.

Payment Information: All payment transactions are processed through secure third-party payment providers. Elleowenadi does not store complete payment card numbers, CVV security codes, or sensitive financial credentials on our internal systems. Payment information is handled according to the security standards and privacy practices of the relevant payment providers.

Website Usage Information: When you browse our website, certain technical information may be automatically collected, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website interaction patterns

This information helps us understand customer preferences and improve website performance.

2. How We Use Your Information

The information collected by Elleowenadi is used only for legitimate business purposes, including:

Order Processing & Delivery: We use customer information to:

  • Confirm purchases
  • Process payments
  • Prepare and ship orders
  • Provide delivery updates

Website Improvement: We analyze general website usage information to:

  • Improve website functionality
  • Optimize customer experience
  • Develop better product presentations

Customer Communication: We may use your contact information to:

  • Send order confirmations
  • Provide shipping notifications
  • Respond to customer inquiries
  • Share product updates or promotions when you have provided appropriate consent

Security & Fraud Prevention: We may use collected information to identify suspicious activities, protect transactions, and maintain the security of our online store.

3. Data Security Measures

Elleowenadi takes reasonable technical and organizational measures to protect customer information. Our security practices include:

  • Secure Data Transmission: Sensitive information exchanged through our website is protected through encryption technologies, including SSL security protocols.
  • Restricted Internal Access: Access to customer information is limited to authorized personnel who require such access for business operations and who are expected to maintain confidentiality.
  • Payment Security Standards: We work with trusted payment providers that follow recognized payment security requirements, including PCI-DSS standards where applicable.

4. Third-Party Services & Marketing Partners

Elleowenadi does not sell customer personal information for direct financial gain. However, we may share limited information with trusted service providers when necessary to operate our website, process transactions, analyze performance, or support marketing activities. These partners may include:

5. Cookie Usage

Our website uses cookies and similar technologies to improve your browsing experience. Cookies may be used to:

  • Remember shopping cart contents
  • Understand website traffic patterns
  • Improve website functionality
  • Support personalized advertising experiences

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Children's Privacy Protection (COPPA)

Elleowenadi is designed for general consumers and does not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been submitted by a child without appropriate authorization, we will take reasonable steps to remove such information from our systems.

7. California Privacy Rights (CalOPPA)

In accordance with the California Online Privacy Protection Act (CalOPPA), we provide the following protections:

  • Visitors may browse our website without providing personal information.
  • A link to this Privacy Notice is available through our website footer.
  • Our website respects applicable browser privacy preferences, including Do Not Track (DNT) signals where required.

8. GDPR Rights for European Customers

For customers located in the European Economic Area (EEA), Elleowenadi respects applicable rights under the General Data Protection Regulation (GDPR). You may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal data
  • Information regarding how your data is processed

To submit a request, please contact: support@elleowenadi.com.

9. CCPA & CPRA Rights for California Residents

California residents may have specific privacy rights regarding their personal information. These rights may include:

Right to Know

You may request information regarding:

  • Categories of personal information collected
  • How such information is used
  • Third parties involved in data processing

Right to Opt Out

Elleowenadi does not sell personal information for monetary compensation. However, certain sharing of information with advertising partners for personalized advertising may be considered “sharing” under California privacy laws. Customers may request to opt out of applicable data sharing activities.

10. Data Security Incident Response

Although we maintain appropriate security measures, no online system can guarantee absolute security. In the unlikely event of a data security incident, Elleowenadi will take appropriate action, which may include:

  • Investigating the incident
  • Taking corrective measures
  • Notifying affected customers when legally required

11. Email Marketing Communication

We respect your inbox and aim to provide transparent communication. Marketing emails from Elleowenadi will:

  • Use accurate and clear subject lines
  • Provide relevant product updates and offers
  • Include an unsubscribe option

If you choose to unsubscribe, we will process your request according to applicable requirements.

12. Company Information & Contact

For questions regarding this Privacy Notice or our data protection practices, please contact us:

  • Brand Name: Elleowenadi
  • Operating Company: Hong Kong TRIUMSON LIMITED
  • Registered Address: Rm 8039, Flat B, 8/F, Acroind Building, 19 Yuk Yat Street, To Kwa Wan, Kowloon, Hong Kong
  • Customer Support Email: support@elleowenadi.com
  • Phone: +1 (478) 878-2438