Terms of Purchase

Effective Date: June 2026

Welcome to Elleowenadi, a home fragrance brand dedicated to creating thoughtfully designed products that enhance everyday living spaces. These Terms of Purchase establish the conditions and guidelines that apply to all purchases completed through the Elleowenadi online store. By placing an order through our website, you acknowledge that you have reviewed and agreed to these terms, along with our Privacy Policy and Terms of Use. Please read the following information carefully before completing your purchase.

1. Customer Eligibility & Purchase Requirements

By submitting an order through Elleowenadi, you confirm that:

  • You are at least 18 years old or have reached the legal age required to enter into a purchase agreement in your location.
  • You have the legal authority to complete the transaction.
  • Purchasing and using our home fragrance products complies with the regulations applicable in your region.

For customer service, security monitoring, and quality assurance purposes, we may retain records of relevant communications between customers and our support team.

2. Personal Information & Privacy Protection

Customer information provided during checkout, including payment details and personal information, is handled according to our Privacy Policy. By purchasing from Elleowenadi, you agree that your information may be processed for legitimate business purposes, including:

  • Order processing
  • Payment verification
  • Product delivery
  • Customer support
  • Security protection

We may update our privacy practices when necessary to comply with operational, legal, or security requirements. Continued use of our services indicates acceptance of applicable updates.

3. Order Review, Approval & Company Rights

Elleowenadi reserves the right to review, approve, delay, or decline any submitted order when necessary. Orders may be canceled or adjusted in situations including:

  • Inventory availability issues
  • Suspected fraudulent activity
  • Payment verification concerns
  • Incorrect pricing caused by technical errors

In certain cases, additional verification information may be requested before shipment. If Elleowenadi cancels an order after payment has been completed, the full amount charged will be returned to the original payment method. We also reserve the right to modify product details, pricing, availability, or promotional offers at any time without prior notice.

4. Product Information & Display Accuracy

Elleowenadi makes every effort to present our fragrance products accurately through product images, descriptions, and specifications. However, minor differences may occur due to:

  • Screen display settings
  • Lighting conditions during photography
  • Natural variations in materials
  • Handmade or artisanal production characteristics

For products such as candles, decorative fragrance pieces, and natural-inspired designs, small variations may be part of the unique character of each item. Customers are encouraged to review product descriptions carefully before completing checkout. If a product significantly differs from its listed description, customers may contact our support team according to our Return Policy.

5. Pricing Errors & Transaction Corrections

Although we regularly review our website information, occasional technical errors may affect displayed prices or product information. If an order is completed with an incorrect price caused by a system error, Elleowenadi reserves the right to:

  • Cancel the affected order
  • Notify the customer of the issue
  • Provide a full refund to the original payment method

We maintain the right to correct inaccurate pricing information displayed on our website.

6. Product Availability & Fulfillment Expectations

Product availability information shown on our website is provided as a reference and does not represent an absolute guarantee. While we aim to process orders efficiently, fulfillment timelines may be affected by:

  • Inventory availability
  • Logistics conditions
  • Carrier delays
  • Seasonal demand
  • Unexpected supply chain situations

If a purchased item becomes unavailable after order placement, we will notify the customer and provide an appropriate solution, which may include:

  • Adjusting the order
  • Removing the unavailable item
  • Issuing a corresponding refund

7. International Orders & Regional Requirements

Customers purchasing Elleowenadi products from outside their local region acknowledge that:

  • Product regulations may differ between countries.
  • Local consumer requirements may not always match international product standards.
  • Product care information and instructions may primarily be provided in English.
  • Customers are responsible for confirming that purchased products can be legally imported into their destination country.

Elleowenadi is not responsible for restrictions imposed by local authorities after shipment.

8. Customs Duties, Taxes & Import Charges

Customers placing international orders understand that additional charges may apply depending on their destination. The buyer is responsible for any fees imposed by local authorities, including:

  • Import duties
  • Customs clearance charges
  • Regional taxes
  • VAT or similar government fees

These costs are separate from the original purchase amount unless otherwise stated during checkout.

9. Legal Jurisdiction & Company Information

These Terms of Purchase and any transactions completed through the Elleowenadi website are governed and interpreted according to the applicable laws of the Hong Kong Special Administrative Region. The website is officially operated by:

  • Brand Name: Elleowenadi
  • Corporate Entity: HONG KONG TRIUMSON LIMITED
  • Registered Address: Rm 8039, Flat B, 8/F, Acroind Building, 19 Yuk Yat Street, To Kwa Wan, Kowloon, Hong Kong

Customer Support

If you have questions regarding these purchase terms, order status, or product information, please contact our customer care team:

Thank you for choosing Elleowenadi. We are committed to providing beautifully designed fragrance products and a transparent, reliable shopping experience that helps transform everyday spaces into meaningful moments.