Terms of Use

Effective Date: June 2026

Welcome to the official online store of Elleowenadi. This website, including all related digital services and content (collectively referred to as the “Site”), is operated and managed by HONG KONG TRIUMSON LIMITED. These Terms of Use establish the rules and conditions governing your access to and use of our website. By browsing our collections, placing an order, or interacting with our services, you confirm that you understand and agree to these terms. Our products, including the Nature's Whisper Collection, Sculptural Candle Collection, and Quiet Moments Collection, are also subject to our separate Terms of Purchase. If you do not agree with any part of these terms, please discontinue use of our website.

1. Accuracy of Customer Information

When providing information through our website, you confirm that all submitted details are accurate, complete, and current. This includes information such as:

  • Personal details
  • Contact information
  • Billing information
  • Shipping details

Customers are responsible for updating their information promptly if any details change. Elleowenadi is not responsible for delays or service issues caused by inaccurate information provided by customers.

2. Privacy & Information Management

Protecting customer privacy is an essential part of our business practices. The collection, processing, storage, and protection of personal information are described in detail within our Privacy Policy. By visiting our website, placing an order, or contacting our support team, you acknowledge and agree that your information may be handled according to our published privacy practices.

3. Intellectual Property & Website Usage Rules

All materials available on the Elleowenadi website, including but not limited to:

  • Product photography
  • Brand elements
  • Product descriptions
  • Website design
  • Written content
  • Digital materials

are owned or legally used by HONG KONG TRIUMSON LIMITED and are protected under applicable intellectual property laws. Customers are granted limited permission to access and browse our website for personal shopping purposes only. Without prior written authorization, users may not:

  • Copy or reproduce website content for commercial purposes
  • Duplicate, mirror, or imitate our website structure
  • Upload harmful software, viruses, or malicious code
  • Use automated tools to collect website information
  • Extract pricing, product data, or customer information through unauthorized methods
  • Conduct activities that negatively affect website performance or security

Elleowenadi reserves the right to restrict access, suspend accounts, or take appropriate action if these rules are violated.

4. Customer Reviews & Submitted Content

Customers may choose to submit reviews, comments, images, or other content through our website. By submitting content, you confirm that:

  • You own the rights to the submitted material
  • The content does not violate laws or third-party rights
  • The information provided is truthful and appropriate

Users must not submit content that is:

  • False or misleading
  • Offensive or harmful
  • Defamatory
  • Infringing upon intellectual property rights

By sharing content with Elleowenadi, you grant us a worldwide, royalty-free permission to display, adapt, publish, and use such content for brand communication and marketing purposes.

5. External Website Links

For customer convenience, our website may include links to external websites or third-party services. Elleowenadi does not control these external platforms and is not responsible for:

  • Their content
  • Privacy practices
  • Security standards
  • Commercial activities

Accessing third-party websites is done at the customer’s own discretion and risk.

6. Website & Product Disclaimer

To the maximum extent permitted by applicable laws, Elleowenadi provides its website and products on an “as available” basis. While we strive to provide accurate product information and reliable services, we do not guarantee that:

  • Website access will always be uninterrupted
  • Digital services will always be free from technical errors
  • All website content will remain permanently available

Minor variations may occur due to differences in screens, photography conditions, or natural product characteristics.

7. Limitation of Liability

By using the Elleowenadi website, you acknowledge that certain risks may exist when accessing online services or purchasing products. To the fullest extent permitted by law, HONG KONG TRIUMSON LIMITED, its representatives, and service partners shall not be responsible for indirect, incidental, special, or consequential damages arising from:

  • Website interruptions
  • Use or purchase of products
  • Unauthorized access to information
  • Technical failures
  • Communication disruptions

Any legal claim related to website usage must be initiated within one (1) year from the date the issue occurred, unless otherwise required by applicable law.

8. Customer Indemnification

By using our website, you agree to protect and hold harmless HONG KONG TRIUMSON LIMITED from claims, losses, damages, or legal expenses resulting from:

  • Violation of these Terms of Use
  • Unauthorized activities
  • Fraudulent behavior
  • Infringement of third-party rights

9. Electronic Communication Agreement

By accessing our website or contacting Elleowenadi electronically, you agree that communications provided through digital channels are valid forms of communication. Electronic notices, confirmations, updates, and policy changes may satisfy requirements for written communication where permitted by applicable law.

10. Copyright Concerns & Reporting

Elleowenadi respects intellectual property rights and values original creative work. If you believe that copyrighted material has been improperly used on our website, please contact our support team with:

  • Your physical or electronic signature
  • Description of the copyrighted material involved
  • The specific webpage location or URL
  • Your contact information
  • A statement confirming that the use is not authorized by the copyright owner

Our team will review legitimate copyright concerns appropriately.

11. Force Majeure Events

Elleowenadi shall not be held responsible for delays or inability to perform obligations caused by circumstances beyond reasonable control. Such events may include:

  • Natural disasters
  • Severe weather conditions
  • Public health emergencies
  • Labor disputes
  • Transportation interruptions
  • Global supply chain disruptions

12. Transfer of Risk

Once purchased products have been handed over to the designated shipping carrier, responsibility for transportation-related risks transfers according to applicable shipping arrangements. Customers are responsible for providing accurate delivery information to support successful delivery.

13. Governing Law & Jurisdiction

These Terms of Use, along with any transactions completed through the Elleowenadi website, shall be governed and interpreted according to the laws of the Hong Kong Special Administrative Region. Any disputes arising from website usage or related transactions shall be handled through the appropriate courts of Hong Kong.

14. Severability

If any provision within these Terms of Use is determined to be invalid or unenforceable, the remaining provisions will continue to remain effective. Customers may not transfer their rights or obligations under these terms without prior written approval from Elleowenadi. Elleowenadi reserves the right to transfer or assign these terms when necessary for business operations.

15. Entire Agreement

These Terms of Use represent the complete agreement between customers and HONG KONG TRIUMSON LIMITED regarding website usage. They replace any previous agreements, discussions, or communications relating to the use of our online services.

16. Official Contact Information

For questions regarding these Terms of Use or our website policies, please contact:

  • Brand Name: Elleowenadi
  • Corporate Entity: HONG KONG TRIUMSON LIMITED
  • Registered Address: Rm 8039, Flat B, 8/F, Acroind Building, 19 Yuk Yat Street, To Kwa Wan, Kowloon, Hong Kong
  • Email: support@elleowenadi.com
  • Phone: +1 (478) 878-2438