Return Policy
Effective Date: June 2026
Thank you for choosing Elleowenadi. We are committed to providing thoughtfully designed home fragrance products that bring warmth, comfort, and character to your living spaces. Our collections, including Nature's Whisper Collection, Sculptural Candle Collection, and Quiet Moments Collection, are carefully prepared and inspected before shipment. If you experience any concerns regarding your order, please contact our customer care team at: support@elleowenadi.com. To help us review your request efficiently, please include your Order Number and the email address used during checkout. Please review the following return and resolution guidelines carefully.
1. Final Sale Policy
Due to the nature of our curated home fragrance products, all completed purchases placed through the Elleowenadi website are considered final. We do not provide standard returns or exchanges for reasons such as:
- Personal preference changes
- Incorrect fragrance selection
- Changes in home styling preferences
- Ordering the wrong item voluntarily
Exceptions may apply only in cases involving:
- Verified product defects
- Items damaged during transportation
- Incorrect products received due to fulfillment errors
2. Damaged Products, Defects & Incorrect Items
At Elleowenadi, we carefully inspect products before shipment to maintain quality standards. If your order arrives with:
- Visible damage
- Manufacturing defects
- Incorrect products
- Missing items
please contact our customer support team as soon as possible. To qualify for review, customers must submit a request within: 7 calendar days after the confirmed delivery date. Please send your request to: support@elleowenadi.com including the following information:
- Order Number
- Email address used during checkout
- Detailed explanation of the issue
- Clear photos or videos showing the problem
- Photo of the shipping label on the package (if applicable)
Our team will carefully evaluate each case individually. Depending on the circumstances, approved resolutions may include:
- Replacement of the affected product
- Partial refund
- Full refund
The final resolution will be determined based on the specific situation and verification results.
3. Refund Processing
If a refund is approved, the payment will be returned to the original payment method used during checkout. Please allow: 7-12 business days for the refunded amount to appear in your account. The exact processing time may vary depending on your bank, payment provider, or financial institution.
4. Product Replacement Policy
Elleowenadi does not offer traditional exchanges for different fragrances, designs, colors, or product selections. Replacement requests are only available for products that are confirmed to have:
- Manufacturing defects
- Shipping-related damage
- Incorrect fulfillment issues
Approved replacements will be arranged after our support team completes the necessary verification process.
5. Unauthorized Returns
Customers must not send products back to any address without receiving written authorization from Elleowenadi customer support. Before returning any item, you must first:
- Contact our support team
- Submit your claim details
- Receive official return instructions
Any package returned without prior approval may be refused upon arrival. Elleowenadi is not responsible for unauthorized return shipments, including:
- Lost packages
- Additional shipping costs
- Refund requests
- Replacement claims
Customer Care Support
If you have questions regarding our return guidelines or need assistance with a product issue, please contact our customer support team:
- Brand Name: Elleowenadi
- Operating Company: HONG KONG TRIUMSON LIMITED
- Registered Address: Rm 8039, Flat B, 8/F, Acroind Building, 19 Yuk Yat Street, To Kwa Wan, Kowloon, Hong Kong
- Email: support@elleowenadi.com
- Phone: +1 (478) 878-2438
Thank you for choosing Elleowenadi. We appreciate your trust and remain dedicated to creating carefully designed fragrance pieces that enhance your everyday home experience.